Contact us

To contact us,

If you can not find your motorcycle,

If you want information about your package,

click on the links below

contact us!

 

who are we?

 

Dealer MV Agusta, Fralba Moto, we want to offer a broader service to our customers.

 

what SERVICE do we offer?

 

A database of original manufacturer mv parts from which you can order your parts from constructor references.

 

CONDITION of sale:

 

Availability: the original parts are generally available in 10/14 days.

If you have not received your order feel free to contact us, we will give you an estimate of the date of availability of the missing piece.

In the case where you wish to cancel an order, you should advise us immediately.

Parts that will no longer available will be subject to a refund or credit memo.

 

Shipments: for deliveries outside of Italy the price of transport indicated on the order must be regarded as indicative.

May be amended, but always with your agreement depending on the weight and volume.

In order to take advantage of the transport insurance, the buyer must upon receipt check the State of the goods before the factor and indicate on the delivery the reservations concerning any missing or damage.

Otherwise, no remedy is possible.

 

Warranty: quality at any event. To allow you to make purchases in all tranquillity, we assure you a 6 months warranty on parts of origin (subject to the agreement of the manufacturer).

The guarantee will not apply in the case of normal wear and tear, accident outside, improper installation, or improper maintenance.

 

The SERVICE: upon receipt of your parcel, we are at your service to meet your needs.

To solve a problem concerning your relationships with parts - mv.com, you have the possibility to leave a message on contatto@ricambi-mv.it.

Products sold on our site are guaranteed according to the regulations, against any defect in material and workmanship.

 

Returns: attentive to your satisfaction, however, any return must be the subject of an application for prior approval.

The request must be made within 7 days of the invoice date by specifying the reason for the return. Parts must be in their original packaging unopened.

Return and initial mailing expenses will be borne by the customer. Any consignment against refund will be refused. The refund will be carried out within 30 days the date of receipt.

The amount maximum of order by credit card or cheque is 500 euros. Beyond, you need to make a transfer.

 

Regulations:

-card Visa/C.B./Mastercard/Eurocard, enter your number and its expiry date

-Bank transfer to our account (on request by e-mail or indicate on the order form)

 

Price: our prices are effective the date of validation of the order. They are likely to vary during the year without notice.

They take account of the Italian IVA current at the time of the sale.

 

VAT EXPORT, net of tax:

-delivery in the rest of the world, VAT will not be charged but local customs duties will be to settle by the recipient of the order.

 

The above conditions are deemed accepted as a whole by our customers the control